Returns & Exchanges

At River Street Sweets®, we guarantee the quality and freshness of our handmade Southern candies; if you are not completely satisfied with your order, please contact us within 15 days of receipt.

Return Process

• 1.
  Contact Customer Care

  Reach out to our team via phone or email with your order number and details regarding the issue with your sweets.

• 2.
  Provide Documentation

  For quality assurance purposes, please provide photos of the product and packaging if your order arrived damaged or incorrect.

• 3.
  Review and Resolution

  Our specialists will review your request to determine the best solution, which may include a replacement, store credit, or a refund.

• 4.
  Processing Your Request

  Once approved, any necessary replacements will be shipped immediately, or refunds will be processed back to your original payment method within 5-7 business days.